A: If you have placed an order and the name, size or style on the order was incorrect, you are eligible to modify your order within 30 minutes after making the purchase.
If you wish to modify your order, please contact us at this email address: Support@redonestore.com as soon as possible.
Keep in mind that if you have overstepped the 30 minute period you are no longer entitled to have your order modified.
A: If you have placed an order mistakenly or made up your mind after the order was already bought, you are eligible to cancel your order within 30 minutes after making the purchase.
If you wish to cancel your order, please contact us at this email address: Support@redonestore.com as soon as possible.
Keep in mind that if you have overstepped the 30 minute cancellation period you are no longer entitled to have your order cancelled.
A: You need to go to www.redonestore.com and follow the steps below:
1. Select the product.
2. Select the size, color and quantity.
3. Click the “Add to cart” button.
4. Go to the cart.
5. You can Continue Shopping or Proceed to Check out.
6. If you Proceed to Check out, you fill the information and select your method of payment.
A: Your order will be shipped from 3 – 5 business days after you place your order within United States and for other countries it may vary from 5 – 10 business days
This is an estimated time.
The delivery will be affected if your address is not on a main city. The delivery will be delayed and the courier will notify the estimated time of delivery.
Once we ship the package with the courier (We work with DHL, UPS and USPS), the package is the courier’s responsibility.
A: We are an US based online exclusive shop for now. We do worldwide Shipping. We ship directly from our Headquarters in California.
A: At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.
A: We have the following payment methods:
1. PayPal.
2. Credit cards.
A: Once you place your order, you are going to receive emails indicating the status of your order with all the information that you need to track your package.
You will receive on the email your tracking number to locate your package:
If the Tracking number is a 10 digit length numeric number please check it on
DHL: https://www.logistics.dhl/ar-en/home.html
If the Tracking number is a 16 digit length numeric number please check it on
UPS: https://www.ups.com/us/en/Home.page?
If the Tracking number is a 20-22 digit length numeric number please check it on
https://tools.usps.com/go/TrackConfirmAction_input
A: See the corresponding answer in the Returns section.
A: Please note that we cannot make edits to the shipping address after the shipping had begun. Please alert us about any modification requests maximally 30 minutes after you have placed your order.
A: For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses. So you will need to provide a street address.
A: Every payment is executed through bank transactions, therefore the currency exchange is automated and fixed to the exchange rate.
A: After we receive your order, we conduct control checks in order to ensure the product’s quality prior to shipment. The processing time varies we tell our costumers the average processing time being approximately 3~5 days; but most of the time its sooner than that, the shipping method you choose is also a factor.
A: We work with DHL, UPS, and USPS.
A: If for any reason your tracking number does not show its location, please contact the shipping provider since they are in charge of they're shipping and we do not have access to they're system.